All parents or guardians must accept this Refund Policy at registration. Whitecaps London follows strict financial and contractual commitments with its partners.
All parents or guardians must acknowledge this Refund Policy during registration. Whitecaps London operates under strict financial and contractual obligations with our facilities, leagues, and governing bodies. Because of these commitments, refunds and credits are limited and cannot be guaranteed.
There will be no refunds or credits for missed sessions or time lost due to illness, injury, vacations, or personal scheduling conflicts. Program schedules are subject to change, and refunds will not be issued for schedule adjustments or when schedules are not available at the time of registration. Whitecaps London is under no obligation to accommodate requests to move to another team or age group due to scheduling conflicts. There will also be no refunds or credits for sessions cancelled due to weather conditions, facility closures, or other unforeseen circumstances beyond the club’s control.
Players who voluntarily withdraw from a program are not eligible for refunds, credits, or uniforms. The cancellation of payment plans will be at the discretion of the club. If a program must be paused, shortened, or adjusted because of a Force Majeure event or circumstances beyond the club’s control, Whitecaps London reserves the right to determine whether programming will be paused, extended, or modified. Refunds or credits are not guaranteed in these cases. Refunds will not be issued due to changes in public health guidelines, including vaccination or facility entry requirements, or due to changes in locations, venues, or facility types such as turf being replaced by gymnasiums or grass fields. Players or parents removed from our programs for violations of the Club Code of Conduct are not eligible for refunds or credits. Refund requests will not be accepted within 30 days of the program start date or on or after January 1 of the program year.
For OPDL programs, a $100 administration fee applies to all refund requests. Once a player signs an OPDL Letter of Commitment, the initial payment is non-refundable. Refund requests made after January 1 will have uniform and player book processing costs deducted, along with any training or fixed costs already incurred. If a player’s account has an outstanding balance, a release letter to join another OPDL organization will not be issued until all fees are paid in full, as required by OPDL and Ontario Soccer policy. No refunds are permitted after the official OPDL roster deadline. Payment plans are not monthly fees but installment schedules for the full program cost; therefore, depending on the timing of withdrawal, a balance may still be owed to the club.
For all other competitive and development teams, including Grassroots (U8–U12), Rep (U13+), and Senior (U18+) programs, the registration fee is non-refundable. Once a player has accepted a team or program offer, no refunds will be issued. Players with unpaid balances or outstanding fines will not be registered with their respective Ontario Soccer league until all fees are paid in full, without exception.
For Recreational programs such as Southend House League and Future Caps, a $30 administration fee applies to all refund requests. Full refunds are provided only when there are not enough players to run a team or program. Refund requests must be submitted by email to info@whitecapslondon.ca before March 1 for outdoor programs and before October 1 for indoor programs. No refunds will be issued after these dates
Returned cheques and failed credit card payments are subject to a $50 administrative fee. Players and parents are responsible for any fines assessed to Whitecaps London as a result of their actions. In all cases, if programs are suspended for public health or facility reasons, the club remains obligated to fulfill its contracts and therefore cannot guarantee refunds or credits.
